Frequent Questions
Ordering
Exchanges and returns
Ordering
Where can I buy your products?
You can buy our products on this website and you can choose the product you would like order under "ALL PRODUCTS".
How can I place an order?
You have to go to the "ALL PRODUCTS" button on our website, choose your product(s), add to cart and enter your billing and shipment details.
Where is my invoice?
Your invoice is automatically sent to the email address you have provided after any payment is made.
Entering discount/gift card code
You can enter your voucher code by going to your cart. Under your chosen product you will see a "promo code" field, where you can enter and apply your voucher code and proceed to check out.
Exchanges and returns
What is your return and exchange policy?
You have 14 days from the date you receive your order to return it for a refund if your order is in its original condition. It can take up to 14 working days for your order to reach the warehouse and be processed. Refunds can take up to 10 working days to show on your account.
Our products have a 6-month-warranty, which means that we can exchange your faulty product if it has any manufacturing defect within 6 months. As soon as you discover a fault, please contact our Customer Care Team with the following information: the order number, a description of the fault, photos showing the fault.
How do I return an item to you?
If you would like to return a product to us, please contact our customer service.
What happens if I forgot to include my return label or my personal details (name, order ID, address)?
If we cannot identify your package due to a missing return label or information then we cannot guarantee to refund your order.
Do you refund delivery charges if I return something?
If you decide to return the product within 14 days then the cost of sending the bag back has to be paid by you and we cannot refund the price of the return delivery. If the reason for refund is any manufacturing defect within 6-months then the cost of sending the bag back has to be paid by you and we cannot refund the price of the return delivery.
